Epoch rip off, advice?

[betagammapi]

So I recently paid for a subscription to Private School Jewel's website and discovered shortly after the service is handled through Epoch. Naturally, I couldn't log in after a reasonable amount of time (10 minutes or so) when supposedly it was supposed to work immediately.

After searching through Google I found / read enough that I immediately get on their website and request to cancel the subscription. I contact their billing department via email and request a refund for the charge that went through and note that after an hour later I am still unable to access what I paid for.

Yeah. They tell me they can't process refunds via billing support. WTF? This is the email address for their support service no?

I shot an email back to them stating that my request for a refund via email was perfectly valid and I don't see why they cannot address this via email (instead of livechat or calling in, both of which I cannot do nor will I waste phone minutes on their problem).

Any advice on this one? Think I should just contact my CC and let them know about the problem? Anyone have similar problems with them in the past?

 

[squallumz]

you can pick your CC's brain on what to do. and you should stay on the billers. email. call call and call again.

whats the issue? u paid and you cant log in? epoch will handle it. thats their job. keep your receipt.

 

[betagammapi]

It's been resolved now...stupid Epoch. Can't say that was a nice first-time experience with them.

 

[squallumz]

It's been resolved now...stupid Epoch. Can't say that was a nice first-time experience with them.

it happens dude. just make sure you keep your receipts.

 

[betagammapi]

Oh I will...if they so much as touch my CC again, I'll have them by the balls for false charges.

 

[Supafly]

Have to say:

If you can't wait for some ten minutes for logging in...

Maybe your horniness messed up your common sense

 

[Bearded_Menace]

Oh god how big of a nerd am I? When I saw the word "Epoch" the first thing that came to my mind was Chrono Trigger.

 

[squallumz]

Oh god how big of a nerd am I? When I saw the word "Epoch" the first thing that came to my mind was Chrono Trigger.

man, ive been thinking about that game. its available for the virtual console on wii. ahhh i love those older rpgs. the best!

 

[Bearded_Menace]

man, ive been thinking about that game. its available for the virtual console on wii. ahhh i love those older rpgs. the best!

GET IT! I could play that shit a thousand times and still be awe struck by the story. I could give a damn if the graphics look like something my nephew conjured up with some colored macaroni, construction paper, and some glue. The biggest mistakes I have made in the last decade are as follows: 1) Not finishing college the first time around 2) Selling my copy of Chrono Trigger...TWICE! Both the PSone remake and the original SNES version with the book and original case All that shit did was appreciate in value 5 fold after I sold it. At least #1 is being rectified as we speak. Also I have learned a few life lessons the hard way, and that is always beneficial. When is the next fucking time I am gonna get a hold of a physical SNES copy of Chrono Trigger without having to surrender one or both of my balls? Simply one of the greatest games ever!

To the OP, sorry for jacking your thread.

 

[squallumz]

its a great game. i was just telling my sister that the 8 bit and 16 bit rpgs were the best.

seriously, graphics are not always a good thing. they take away from the principles of decent rpgs. its about using your imagination.

dragon warrior 1 and 2 was amazing too. that was on nes. ff6, snes was a master piece.

final fantasy mystic quest was bad ass too. i recently finished ff5 on ps1 (the re-release originally on snes in japan)... awesome.